Frequently asked questions

• Questions about an order

  • Modifying an order

  • Cancelling an order

  • Stopping orders in transit

• Questions about my shipment

  • Domestic shipping information

  • Shipping outside the contiguous United States

  • Expedited shipping

  • Shipping delays

  • Tracking my shipment

• Returning and exchanging orders

  • Credits and refunds

  • Damaged merchandise

  • Defective merchandise

  • Lost or missing products

  • Repairs and warranty policies

• Questions about a product

  • General product questions

  • Coffee and consumables

  • Ordering parts for my espresso machine/grinder

• Coupons and promotions