Frequently asked questions

COUPONS AND PROMOTIONS

We enjoy providing valuable savings and special offers to our customers. Unless stated otherwise, all promotions are subject to the standard terms and conditions outlined here.

• Coupon Exclusions 

  • Refurbished and commercial products are excluded from coupons.

• When Do I Apply My Coupon? 

  • Coupon codes must be applied or used at the time of check out. After entering the coupon code, you must click the “Update” or “Apply Coupon” button in order for the discount to be applied to your order. If you do not see a discount or line item the coupon has not been applied.

• Can I Apply a Coupon to an Order I have Already Placed? 

  • Coupon codes cannot be applied to orders that have been placed and processed.

• Why Doesn’t a Product Apply for a Special Offer? 

  • Special offers may not be valid on certain items.

• How Long is My Coupon Good For? 

  • All coupon codes have an expiration date which, after this date has passed, the coupon code will no longer be valid and cannot be applied to new or pending orders.  

• Why Has a Product Suddenly Changed in Price?

  • Prices are subject to change without notice. Special sales and offers exclude all prior purchases.

• I purchased a product, but now it’s on sale.  What can be done?

  • Sales, Special Deals or other promotional savings cannot be applied retroactively or to orders that have already been placed.

• Can I cancel my order and re-purchase it at the lower price?

  • Please review our terms and conditions governing Cancelled and Returned orders. Cancelled, intercepted, and re-routed orders will be subject to additional fees.