Frequently asked questions

QUESTIONS ABOUT MY SHIPMENT

Domestic Shipping Information

  • When Will My Order Ship?

    • While we make every effort to ship orders placed prior to 3PM EST on the same business day, we cannot guarantee this.

    • Some orders may require additional information prior to processing and shipping. In order to allow this to occur as quickly as possible, be sure to provide a valid email address and phone number when placing your order.

  • Will All of My Packages Ship Using the Same Shipping Method?

    • The exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.

  • Can You Ship to a PO Box?

    • Typically, orders 2.5lb and less are shipped via USPS and can be delivered to a PO Box. Orders above this threshold are likely to be shipped via UPS unless otherwise specified by the customer. Orders requiring USPS delivery must contact our Customer Service Team at 210-308-8882.

  • Why Doesn’t My Order Have Tracking Information?

    • Some small items may ship via USPS and will therefore not have tracking information available immediately.

    • Certain items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding that status of your shipment.

  • Tracking Information Says My Package Is “Out for Delivery,” But It Hasn’t Arrived!

    • For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default. In most districts, End-of-Day is defined as 9PM Local Time.

    • Deliveries with alternative delivery windows will be indicated as such.

Shipping Outside the Contiguous United States

  • What If I Live Outside of the Contiguous United States?

    • Our “Flat Rate $8 shipping” promotion is available only for those addresses located within the Contiguous United States (the Lower 48 United States including Washington D.C.). This excludes the States of Alaska and Hawaii, US Territories, and any foreign nations.

  • If you live outside of this region, extra shipping charges may be assessed and applied to your order at time of shipment, dependent upon the method selected.

No International Shipping

We can ship to APO, FPO, DPOs, and other Military Addresses

Shipping Delays

  • What if My Shipment is Delayed?

    • As soon as a product is handed over to the shipper for delivery, it becomes the responsibility of the carrier to ensure that the product is delivered. The “In Transit” times are estimated and provided by the carrier. We are unable to guarantee these estimates.

    • What’s Brewing Inc. is not accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.

Tracking My Shipment

For nearly all shipping methods employed by our carriers, we make our best effort to provide tracking information so that you can observe the progress of your shipment.

  • When Will I Receive My Tracking Information?

    • Depending on the shipping method used, tracking information will automatically become available via email and on your order dashboard within one business day of shipping. Some orders may not automatically generate shipping information.

  • I Have Entered My Tracking Number into UPS But No Data is Available?

    • In some cases it can take up to three business days for UPS to update their system to reflect the progress of your shipment.

  • Tracking Shows That My Product Was Delivered But I Haven’t Received it?

    • For packages delivered by UPS, please note that all shipments are scheduled for delivery by End-of-Business-Day by default.  In most districts, End-of-Day is defined as 9PM Local Time.

    • Deliveries with alternative delivery windows will be indicated as such.